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Frequently Asked Questions
General Information
Honeybear Hideaways offers more than just a place to stay. We pride ourselves on providing a luxurious, comfortable experience in the heart of the Smokies. Each of our cabins offers top-notch amenities and the warm, welcoming feel of true Southern hospitality. Whether you’re here for relaxation or adventure, Honeybear Hideaways offers you the perfect mountain escape.
We are here to make your stay as comfortable as possible. For any urgent matters during your stay, please use the emergency contact information provided in your welcome email. For non-urgent inquiries, you can reach us at stays@honeybearhideaways.com
To make the most of your stay at Honeybear Hideaways, we recommend packing a few essentials. Be sure to bring layers, as the Smoky Mountain weather can vary, with cooler evenings and unpredictable shifts—think t-shirts, sweaters, and a warm jacket for comfort. Bug spray is also a good idea if you’ll be enjoying time outdoors. Don’t forget to bring any necessary medications and personal toiletries to make your stay feel like home. Since each cabin has a fully equipped kitchen, you may want to stock up on your favorite groceries and snacks to enjoy throughout your visit. And if your cabin has a fire pit, consider bringing firewood for those cozy evenings under the stars. These simple items will help you relax and truly savor your mountain getaway.
Booking & Reservations
Reserving your stay is easy! Simply select your dates, choose your cabin, and complete the booking process on our website. You’ll receive a confirmation email with all necessary details. Please note, check-in information is provided two days prior to your arrival date.
After booking, you’ll receive check-in information two days before your arrival. This email will include the property address, your front door code with step-by-step instructions to unlock it, and details for accessing the WiFi and TVs. You’ll also receive a link to our guidebook, where you can explore property features and local recommendations to make the most of your stay. If you have any questions or special requests before your arrival, feel free to reach out!
Our rental rates vary by season to accommodate peak times and give guests more affordable options during off-peak months. Rates are typically lower in early spring and winter, excluding holiday periods. For an exact quote, please enter your dates on our booking page. Please note, due to dynamic pricing, the price may fluctuate.
We do accommodate tax-exempt groups. Please reach out to our team before booking to discuss documentation and requirements.
At this time, we are unable to split payments for direct bookings. However, if you prefer split payments, Airbnb offers this option when booking through their platform!
Policies & Amenities
Our cabins feature a wide range of amenities to suit every type of getaway! Each cabin is unique, but amenities may include private hot tubs, indoor pools, game rooms, theater rooms, cozy fireplaces, fully-equipped kitchens, and expansive decks with breathtaking views. Some cabins offer amenities specific to that location, such as a bowling alley, swim spa, EV chargers. Please check our amenities or the cabin’s listing to learn more about the amenities.
Booking with us includes access to all cabin amenities, Wi-Fi, and essential items like linens, towels, and kitchenware. Our team is committed to ensuring you have everything you need for a comfortable stay, plus local tips and resources to make your Smoky Mountain experience unforgettable.
If you leave an item behind, contact us as soon as possible. We will do our best to locate it and arrange for it to be shipped back to you (shipping fees may apply).
Our cabins are equipped with standard drip coffee makers. We provide filters and coffee cups; however, guests should bring their preferred coffee grounds.
We provide dish soap, hand soap for sinks, and a starter supply of dishwasher detergent (if applicable). Guests should bring their own shampoo, conditioner, laundry detergent, and any additional toiletries.
Yes, basic cleaning supplies, such as a broom and vacuum, are available for guests to use during their stay.
The pool is 4 feet deep, making it ideal for relaxation and recreation.
For direct bookings, cancellations must be made at least 30 days before your scheduled check-in date for a full refund. For third-party bookings, please check the platform’s cancellation policy.
Pet-Friendly Information
Absolutely! We love welcoming both dogs and cats. To help us keep our homes comfortable for all guests, there is a $350 non-refundable fee per pet (maximum of two pets per property). Some of our custom-designed homes may have a slightly higher fee. Dogs must be under 75 lbs., but we don’t have breed restrictions — all are welcome within the weight limit.
For everyone’s comfort and safety, we require pets are:
Spayed/neutered
Housebroken
Up to date on vaccinations and medications
Leashed outdoors (as required by local leash laws and for wildlife safety)
Yes — and thank you for helping us care for the space! Pets may only be left unattended if they are safely crated indoors. Locking them in a room or leaving them loose inside or outside isn’t permitted. To keep our homes fresh and enjoyable for all guests, we also ask that pets stay off the furniture and out of the pool.
Bringing a few familiar things from home helps pets feel settled. We recommend packing:
A crate (required if your pet will be left unattended indoors)
A leash and collar with ID tags (leash laws apply, and wildlife is active)
Food, bowls, and treats
Any medications your pet may need
Comfort items like a bed, blanket, or favorite toys
Extra waste bags (we provide a starter set)
If you need supplies during your stay, there’s a pet store in Sevierville, TN, and many local grocery stores carry basic pet products.
Yes! The Smokies are full of adventures for you and your pets. Some guest favorites include:
Gatlinburg Trail (Great Smoky Mountains National Park)
Riverwalk Greenway Trail (Pigeon Forge)
Seven Islands State Birding Park
Parrot Mountain
Three Bears General Store
Pigeon Forge Gem Mine
The Island
Mountain Mile
Activities & Experiences
The Smoky Mountain experience combines breathtaking natural beauty, rich cultural history, and a variety of attractions. Imagine peaceful mountain mornings, wildlife sightings, scenic hiking trails, and cozy cabin nights under starry skies. It’s an unforgettable blend of relaxation and adventure that only the Smokies can offer.
The Smokies offer something unique in every season! Spring brings wildflowers, summer is perfect for outdoor activities, fall showcases vibrant foliage, and winter offers cozier cabin stays with fireplaces and hot tubs calling your name. There’s no wrong time to visit, but it depends on the type of experience you’re seeking.
The Smokies are packed with unforgettable experiences for every type of traveler. In Pigeon Forge, enjoy thrilling attractions like Dollywood, The Island, and iconic shopping at Three Bears General Store, a local favorite for gifts and unique finds. Gatlinburg offers exciting stops like Anakeesta and Ripley’s Aquarium of the Smokies. The Great Smoky Mountains National Park is perfect for hiking, wildlife spotting, and breathtaking views. If you’re looking for relaxation, explore charming shops in Sevierville, savor local flavors at wineries and distilleries, or visit well-loved spots like the Apple Barn. From adventure to shopping and everything in between, there’s something for everyone nearby!
The Smokies are famous for their fall colors, but the timing can vary each year based on rainfall, temperature, and elevation. Typically, higher elevations begin changing in late September, while mid- and lower elevations show their peak colors from mid-October into early November. While exact dates can’t be guaranteed, every fall visit offers its own unique and beautiful display of seasonal color.
Snowfall in the Smokies is unpredictable and can vary widely from year to year. Higher elevations may see snow as early as late fall, while lower elevations might only get a few light snowfalls in winter. If snow is part of your hopes, the best chance is usually January through February
While bear sightings are possible, we can’t guarantee you’ll see one! The Smoky Mountains are home to black bears, but they generally stay away from busy areas. Please remember to follow local guidelines to keep wildlife and visitors safe—store trash and food securely to avoid attracting bears.
Host Your Perfect Party Here
Looking for a unique spot for your next event? Our cozy cabins are the perfect setting for
- Weddings
- Baby Showers
- Bachelorette Parties
- Corporate Retreats
- Family Reunions... and more
Stay & Celebrate!
- Comfortable cabin stays for you and your guests
- Beautiful, scenic views for the perfect backdrop
- Plenty of space for fun and relaxation
- Make your event unforgettable - book your cabin stay today!
Reviews
Infinity and Beyond
Had an incredible stay at this property! The views and privacy of the property were incredible! Extremely family friendly for our family of 5! Not a bad drive down in to town, pretty central
Kendall
Shady Mountain Hideaway
Not only was the house perfect in terms of look and amenities but it was in a wonderful location. We felt like we were far away on a peaceful mountain yet it was a close distance to all of the fun attractions. I highly recommend this open concept home to any family looking for a mountain get away.
Amanda
Trotter Manor
This house was awesome! Theater room was great! Plenty of space for a large group with everything you need! We all loved it and will definitely stay again if we bring a large group back to the smokies!
Holly
Bearadise Ridge
Enjoyed our stay, kids loved the arcade games. We thoroughly enjoyed the patio area w/hot tub very relaxing Giovanni
Joseph
Falcon Heights
This place was a hit! Such great space and was absolutely beautiful. We would love to come back soon!
Emily
Soaring In The Smokies
Alex was a great host! The pictures match the listing. The rest and relaxation was needed and achieved. P.s. they have giant JENGA it was awesome! And sticks for s’mores. My daughters enjoyed the pool room. Will book again! everything I would 100% recommend to everyone & would love to return.
Britne
Airbnb
VRBO
Booking
Bathtub
Hair Dyer
Cleaning products
Hot water
Bed linens
Extra pillows and blankets
Iron
Drying rack for clothing
Books and reading material
Mini golf
Board games
Baby safety gates
Exterior security cameras on the property. We have one exterior camera facing the front door only for safety reasons.
Carbon monoxide alarm
Dishwasher
Wine glasses
Toaster
Baking sheet
Blender
Barbecue utensils Grill, charcoal, bamboo skewers/iron skewers, etc.
Dining table
Private entrance (Separate street or building entrance)
Outdoor dining area
Long-term stays allowed. (Allow stay for 28 days or more)
Self check-in
Keypad (Check yourself into the home with a door code)
Sun loungers
Private sauna
EV charger – level 2 220 volts, 12-35 miles per hour
Hot water
TV
Arcade games
Central heating
Exterior security cameras on property (There is one exterior camera facing the parking spaces, trash cans and front door only.)
Kitchen Space where guests can cook their own meals
Freezer
Coffee
Bathtub
Pool table
Movie theater
Oven
Ping pong table
Mountain view
Life size games
Central heating
Piano
Safe
Changing table – always at the listing